Refund Policy

1. Overview

At Charm Cast Ltd., we strive to provide high-quality tarot reading services and educational content. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our platform.

By making a purchase on our platform, you agree to this Refund Policy. Please read it carefully before making any purchase.

2. Digital Products and Services

Due to the digital nature of our services, including tarot readings, educational content, and subscription services, the following refund terms apply:

2.1 Subscription Services

If you cancel a subscription within 14 days of the initial purchase and have not used the service extensively, you may be eligible for a full refund. After 14 days, refunds for subscription services are provided on a prorated basis for the remaining unused period, subject to our discretion.

2.2 One-Time Purchases

For one-time purchases of digital content or services, refunds may be requested within 7 days of purchase if the service has not been fully consumed or if there is a technical issue preventing access.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Technical issues that prevent you from accessing the purchased service
• Duplicate charges due to processing errors
• Unauthorized transactions on your account
• Service not delivered as described (subject to verification)
• Cancellation within the applicable refund period

Refunds will not be provided for:

• Change of mind after the service has been fully consumed
• Dissatisfaction with the content or results of a tarot reading
• Failure to read or understand the service description before purchase
• Requests made outside the applicable refund period

4. Refund Process

To request a refund, please contact us at refunds@charm-cast.com or through our Contact Us page with the following information:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Reason for the refund request

We will review your request and respond within 5-7 business days. If your refund is approved, it will be processed to the original payment method within 10-14 business days, depending on your payment provider.

5. Processing Time

Once a refund is approved:

• Refunds to credit/debit cards typically take 5-10 business days
• Refunds to PayPal accounts typically take 3-5 business days
• Refunds to other payment methods may take up to 14 business days

Please note that processing times may vary depending on your financial institution or payment provider.

6. Chargebacks

If you initiate a chargeback through your bank or credit card company instead of contacting us first, we reserve the right to dispute the chargeback and may suspend or terminate your account. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

7. Special Circumstances

In exceptional circumstances, such as extended service outages or significant technical failures, we may offer refunds or credits at our discretion, even if the standard refund period has expired.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Charm Cast Ltd.
Email: refunds@charm-cast.com
Website: Contact Us